An interesting survey came to our attention in the HEALTHCARE DESIGN office. Angie's List, a company that collects consumer reviews of local service businesses for a fee, has released the results of a recent poll for the Least Complained About Companies and the Most Complained About Companies.

It was pleasant to note that among those companies receiving the fewest complaints, art/mural services came in first place, and architects and building design companies made it into 10th place. Great news!

According to Angie Hicks, founder and CEO of Angie's List, businesses that make it into the least complained about list show that they know how to listen to their customers, get to know what they want, and deliver. Grading on overall experience, price, quality, responsiveness, punctuality, and professionalism, the poll is a way for consumers to see which categories are earning good service reviews.

Angie’s List 2010 Least Complained About Companies

1. Artwork/Mural services
2. Resume services

3. Website design/development

4. Dryer vent cleaning

5. Home organization services

6. Hauling services

7. Screen repair

8. Lighting services

9. Ceiling fan installation

10. Architects and building design

The unlucky industries that made it onto the list of companes most complained about include home warranty companies, property management companies, Internet service providers, and—to the dismay of our Managing Editor Jennifer Kovacs, who is in the throes of wedding preparations—wedding professionals!

Angie’s List 2010 Most Complained About Companies

1. Home warranty companies*

2. Property management companies*

3. Internet service providers*

4. TV cable & satellite providers*

5. Wedding professionals – bridal and tuxedo shops, planners

6. Dry cleaners

7. Phone services*

8. Auto sales

9. Car services – limos and taxi services*

10. Florists

*Repeat appearance on this list

(Rankings are based on Angie’s List analysis of member reports submitted during the first three quarters of 2010.)