St. Clair Hospital's ED Named Best ED in the Country

August 11, 2010
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St. Clair Hospital's Emergency Department has been ranked No. 1 in the country for patient satisfaction, according to Press Ganey, an independent national survey firm. The ED had previously been ranked No. 2 nationally and No. 1 across the commonwealth.

The new ranking is based on random surveys that were mailed to patients treated in St. Clair Hospital's ED between April 1 and June 30, 2010. St. Clair's ED was deemed No. 1 in the country when its survey results were compared to 279 "like-sized" EDs—those that treat 50,000 or more patients a year.

St. Clair attributes the ranking to an employee-led effort to redesign processes within the ED, which recently underwent a $13.5 million expansion and renovation.

On Monday, August 2, St. Clair opened an extension of the ED called an Observation Unit. The 35-bed unit is designed for patients who enter the Hospital through the ED, but require further testing and monitoring before being admitted as an inpatient or discharged within 16 to 24 hours.


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