Survey Reveals Many U.S. Consumers Want Major Changes in Healthcare Delivery

The 2008 Survey of Health Care Consumers, a representative poll of more than 3,000 Americans between the ages of 18 and 75, was conducted by the Deloitte Center for Health Solutions.

Among the survey’s key findings:

• 34% say they would use a retail clinic; 16% already have.
• 60% want physicians to provide online access to medical records, test results, and appointment scheduling; one in four say they would pay more for the service.
• 1 in 3 consumers say they want more holistic/alternative therapies in their treatment program.
• 3 of 4 consumers want expanded use of in-home monitoring devices and online tools that would reduce need for visits and allow individuals to be more active in their care.